Refund Policy | BWK Digital Solutions

Last updated: March 2026

At BWK Digital Solutions, we are committed to delivering quality work and ensuring client satisfaction. This policy outlines our approach to refunds and cancellations.

Satisfaction Guarantee

Your satisfaction is our priority. If you're not happy with our work, we'll work with you to make it right. We offer reasonable revisions within the scope of your project agreement.

Cancellation by Client

You may cancel a project at any time by providing written notice. Upon cancellation:

Before work begins: Full refund of any deposits paid.

After work has begun: Payment is due for all work completed. Any unused portion of deposits may be refunded at our discretion based on the percentage of work completed.

After deliverables are approved: No refund is available once you have approved the final deliverables.

Cancellation by BWK Digital Solutions

We reserve the right to cancel a project if:

The client fails to provide necessary information or feedback after reasonable attempts
Payment is not received according to the agreed schedule
The project scope changes significantly from the original agreement

If we cancel a project, you will receive all completed work and a refund for any unearned fees.

Refund Process

Refunds will be processed within 10 business days using the original payment method when possible. If the original payment method is unavailable, we will work with you to find an alternative.

Disputes

If you have concerns about work quality or deliverables, please contact us at [email protected] before requesting a refund. We are committed to resolving issues fairly and professionally.

Contact Us

For questions about this policy or to discuss a refund request:

Email: [email protected]